PAros Transfers
How can I book my private transfer?
You can book your transfer requirement visiting our website or you can call us at at +30 694 4515450. Alternatively email us at info@parosprive.com.
Do I have to book my journey in advance?
Although you can book your transfer whenever you would like, we always recommend you do this at least 24 hours prior to your required pick-up. Short notice request cannot always be honored seeing we might not have an available driver in the area of your request or we might be fully booked at the time; In extreme situations, your booking can be canceled if we are unable to find an available driver, but we will inform you within 90 minutes of booking.
If you need assistance with the planning of your transfer, you can call us at +30 694 4515450 or email us at info@parosprive.com.
How do I book a return journey?
You can either book 2 separate journeys or book both ways in one go (the return journey must be the reverse of the first journey, otherwise we recommend booking 2 separate journeys to reflect the different itineraries). Alternatively, you can call us at +30 694 4515450 or email us at info@parosprive.com.
What are our working hours?
Although our office open hours (customer support) is between 8:00am and 18:00pm (local time), we are technically open 24 hours a day, 7 days a week. We undertake transfers at any time of the day or night and you will be provided with an emergency contact number and the driver’s phone for out of hours support. You can call us at +30 694 4515450 or email us at info@parosprive.com.
How can I pay for my journey?
You can pay for your journey in cash or by debit or credit card within the vehicle (once boarded).
The company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone or email.
How can I cancel my booking and will I get a refund?
You can cancel your booking at any stage, we understand changes in your itinerary can occur last minute. Considering this, we would appreciate your notice of cancellation as soon as possible, to avoid situations were a driver is already en route to the requested pickup address. In order to cancel, you can call us at +30 694 4515450, or email us at info@parosprive.com.
How will I find my driver in the airport/port/hotel?
The allocated driver with your name displayed on a board, will be waiting for you at:
* Airport – at the arrivals hall or outside it.
* Port, Cruise & Ferries – depending the terminal you will be arriving at, your driver will be waiting for you at the parking bay closest to your arrival gate.
* Hotels - all hotels have the pick-up point located at the main entrance/reception (our driver will usually inform the concierge of their arrival and exact location). If parking is available at the front entrance of the hotel, our driver will be waiting in the available area.
You will be provided with the driver details prior to the journey commencing, and will know the driver’s name, phone number and all car registration details to ensure you are able to spot each other with ease. If for any reason you are unable to locate your driver, it is best to contact the driver first as he will be able to assist you best. If you are unable to locate your driver, you can call us at +30 694 4515450 or email us at info@parosprive.com.
What happens if I am delayed at passport control/luggage claim?
In case you are experiencing prolonged delays, we recommend you contact your driver to inform him of any problems. Alternatively you can provide updates by calling us at +30 694 4515450 or email us at info@parosprive.com.
The 30 minutes waiting time we include after your scheduled pick-up time usually covers for these type of incidents, but should the waiting time go over the free waiting period we offer, additional costs will be applied.
If we are unable to make contact with yourself by email or telephone within 45 minutes after the scheduled pick-up time, your reservation is subject to a cancellation for a “no show” incident.
Is the quoted price fixed, or are there extra charges applicable?
The price quoted by our website or operator is the price you will be paying at the end of the transfer and it represents the cost of the entire transfer (not per passenger).
Extra charges will only apply in situations where…
* You go over the free waiting time included in your journey (30 minutes with airport and port pick-ups)
* You alter the initial journey request (you add an additional stop on the way or diversion);
* You show up with additional passengers/luggage compared to the journey request;
What happens if I forget something in the car?
In case you think you have forgotten something in one of our driver’s vehicles, please contact us as soon as you can. Although we instruct our drivers to check the vehicle after each and every journey, misplaced items can be overlooked and can go missing once other passengers board the vehicle.
If you need any assistance with a lost item, you can call us at +30 694 4515450 or email us at info@parosprive.com.
Should we spot or find any misplaced items, we will contact you and arrange for a courier service to return the items to you. Please note all courier service charges will be payable prior to the package being sent.
Can I access the vehicle while using a wheelchair?
Unfortunately we do not have any current vehicles within our fleet that allow for wheelchair access directly from street level. We are looking to add such vehicles to our fleet in the near future.
If the wheelchair is only for storage purposes and no direct access is required, this can be done ensuring the correct vehicle is chosen. If you have any concerns, you can call us at +30 694 4515450 or email us at info@parosprive.com.
Are pets or guide dogs allowed in the vehicle?
Guide dogs are allowed without any extra charge.
Pets are allowed within certain vehicles only, so it would be ideal to pre-book such a requirement. We apply a flat €10.00 charge (or more, depending on special circumstances) for such occurrences and the pet must travel within a safe cage or secure safety lease/harness while in transit. If you have any concerns, you can call us at +30 694 4515450 or email us at info@parosprive.com.
Do I need a child seat or can I reserve one?
Please note that, where possible, we can provide this if requested in advance (although not guaranteed), or you can bring your own seat (but this cannot be stored with the driver).
Are tips included and do I have to tip?
Tips are not included in the quoted price. This can be given additionally if you are happy with the service received, but is not a requirement.